Director of Clinical Operations


Marietta, Georgia, United States

Date published:


The Director of Clinical Operations provides strategic leadership and oversight to Regional Clinical Supervisors and provides day to day direction and guidance to all clinical activities and programs.   The Clinical Director of Operations ensures services and interventions are provided to children, adolescents and families in a best practices, ethical and competent way.

Essential Job Functions:

·         Provide oversight of Regional Clinical Supervisors through supervision, shadowing and documentation review.

·         Ensure clinical staff are adequately trained and proficient in providing high quality services.  Assist in the development of clinical training modules based on best practice competencies.

·         Increase comprehensiveness and concurrency of documentation of all billable and non-billable services.

·         Coordinate with Clinical Director to establish internal training needs and external presentations based on identified partner needs.

·         Ensures that clinical standards, outlined by clinical program, and that new policies implemented by the Clinical Director are being followed. Monitor agency compliance.

·         Oversees crisis management.  Participate in Root Cause Analysis for high-level incidents.

·         Lead EBP groups, following all models to fidelity, as needed

·         Review Regional Clinical Supervision (RCS) logs, ensuring individualized goals are set for each clinician.  Utilize RCS rubric for monthly supervision.  Ensures that priorities of programs are aligned with compliance and operations.  Develop clinical direction and priorities such as weekly regional clinical goals and metrics and monthly targets.

·         Ensures highest level of clinical quality in program service provision by providing on-going support and guidance to RCS and by maintaining on-going communications regarding service provision across all programs.

·         Strives to maximize clinical effectiveness of all programs Fidelity to evidence based practices, reviewing and ensuring that consumers are receiving appropriate services and that consumers have active authorization for excellent clinical care.

·         Manage all functions necessary for hiring, training, discipline and dismissal of service personnel in accordance with company polices and guidelines.

·         Ensure timely and accurate documentation of both billable and non-billable documentation in billing systems. Ensure all authorizations are processed in a timely manner for all clients in census.

·         Assists in strategic planning with Area Directors and executive team members by participating in the on-going development of policies and procedures, business plans, and company objectives.

·         Ensures ongoing and consistent growth by engaging in merger and acquisition activities, researching revenue streams, piloting programs, and holding programs accountable to forecast.

Education, Training & Experience:

Master’s degree from an accredited university. Active Georgia license for at least 3 years: LCSW, LPC, LMFT. 5 years of experience in operations and business development, 3 years of supervisory experience with a proven track record of talent development. Successful background of managing mergers and acquisitions preferred.

This job posting does not intend to be inclusive of all responsibilities and duties. Responsibilities may be amended at any time.

All qualified applicants will receive consideration for employment without regard to race, color,    religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.