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OUR BENEFITS (30+ hours per week)

  • Competitive Compensation
  • Health Benefits
  • 401(k) Plan
  • Paid Time Off
  • Home & Auto Insurance Discount (Liberty Mutual)
  • Electronic Health Record (EHR)
  • Strong Team Environment
  • Clinical Supervision
  • Training and Development Opportunities
  • ...and more!

Job Detail

Office Manager - McKeesport - Pittsburgh, PA - FULL TIME!

Location:

McKeesport, Pennsylvania, United States

Date published:

29-Dec-2017
*Must be flexible with hours
  1. JOB DESCRIPTION


TITLE: Office Manager


 

REPORTS TO: Area Operations Director

 

JOB PURPOSE:  This position is responsible for providing direct oversight of office location operations and for ensuring their assigned office location functions effectively.  Working collaboratively with the Clinical Supervisor, this position is responsible for managing expenses, employee productivity, coordinating payroll, and onboarding and the management of the timely and effective staffing of all programs and service lines.

 


ESSENTIAL JOB RESULTS AND FUNCTIONS:


Coordinates and leverages staff to support the demands of all programs and service lines

By directly managing the onboarding of newly hired staff and effectively staffing of all programs and service lines through development and support of field staff scheduling, psychological evaluation appointments, providing substitute staffing coordination, and all schedule related projects


Ensures program compliance with policies, procedures, and regulations

By managing HR and Training Tracking spreadsheets, acting an office Rick Manager and Safety Specialist, and providing direct support to all staff with the correct and timely use of the electronic medical records system, entering authorization lines for consumers into the electronic medical records system, and supporting all employees in using the payroll systems.


Manages review and approval of all required operational documentation

By receiving consumer insurance information and required documents, developing a consumer plan of care timeline, attending ISPT meetings and completing related paperwork, sending authorization packets, attaching needed paperwork to services for approvals, and reviewing and compiling expense reports and petty cash reviews.


Supports program leadership

By ordering office supplies, doing community outreach, communicating with staff, filling in during meetings and other scheduling conflicts, completing any notes or meeting minutes as needed, completing other projects or related tasks as need, and performing occasional employee coaching and discipline meetings.


Maintains an environment of on-going collaboration across assigned programs

By acting as the primary point of contact of the service system, facilitating staff meetings to review information presented by senior and operation leadership, and collaborating with all members of the leadership team to ensure compliance with all policies, procedures, and regulations


Supports the Family Behavioral Resources brand strategy

By establishing professional working relationships and maintaining positive engagements with candidates and employees in line with the company’s mission, vision, and values


Maintains a commitment to professional development

By participating in on-going supervision, training, and executive team meetings, as outlined by policies and procedures


Adheres to professional and ethical interaction policies and procedures

By interacting professionally, ethically, and respectfully with employee, consumers, other team members, and co-workers, at all times; following policy and procedure and maintaining appropriate professional boundaries


Supports on-going and future business needs

By completing other duties, as assigned, to effectively support business priorities and processes


IMPACT OF RESULTS:

Directly impacts the utilization and overall success of assigned area; directly impacts the customer service experience and continued business relationship of those parties.


II. JOB QUALIFICATIONS AND COMPETENCIES


EDUCATION   

High School Diploma or equivalent required


EXPERIENCE

At least 1 year of experience supporting a similarly sized office, and/or at least 1 year of experience in a customer service position


COMPETENCIES

Must be able to make sound decisions to support employees and consumers in a calm and timely manner; must have a basic understanding of data entry and formatting in the Microsoft Office Suite; must be able to interact with employees, outside agencies, external sources, and internal departments on a daily basis in a way that supports the company’s mission and enhances the delivery and quality of services



III. PROFESSIONAL ENVIRONMENT

WORK LOCATION

Clinic, BHRS office, or community environments


TRAVEL

Up to 25% of travel between locations – as need requires


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

☒ May be required to remain in a stationary position 50% of the time

☒ May be required to occasionally move about inside a home, school, community, clinic, or office environment to provide services to consumers, support employees and team members, or access office resources and machinery

☒ May be required to operate a computer and other office productivity machinery (i.e.: iPad, copier, printer)

☒ May be required to occasionally ascend/descend stairs to provide services to consumers, support employees and team members, or access office resources and machinery

☒ May be required to position self in appropriate physical proximity to provide services to consumer, support employees and team members, or access office resources and machinery

☒ May be required to frequently communicate with consumers, employees and team members, or external sources in a way that support’s the company mission and enhances delivery and quality of services

☒ May be required to recognize and determine data and information pertinent to essential job functions

☒ May be required to frequently transport resources and materials required to provide quality services

☐ May be exposed to a variety of work settings, including home, school, community, clinic, and office environments