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Office Manager


Indiana, Pennsylvania, United States

Date published:

This is a full-time opportunity that will support our Indiana Office.

The Office Manager is responsible for providing direct oversight of office location operations and for ensuring their assigned office location functions effectively.  Working collaboratively with the Clinical Supervisor, this position is responsible for managing expenses, employee productivity, coordinating payroll, and onboarding and the management of the timely and effective staffing of all programs and service lines.


Coordinates and leverages staff to support the demands of all programs and service lines

By directly managing the onboarding of newly hired staff and effectively staffing of all programs and service lines through development and support of field staff scheduling, psychological evaluation appointments, providing substitute staffing coordination, and all schedule related projects

Ensures program compliance with policies, procedures, and regulations

By managing HR and Training Tracking spreadsheets, acting as office Risk Manager and Safety Specialist, and providing direct support to all staff with the correct and timely use of the electronic medical records system, entering authorization lines for consumers into the electronic medical records system, and supporting all employees in using the payroll systems.

Manages review and approval of all required operational documentation

By receiving consumer insurance information and required documents, developing a consumer plan of care timeline, attending ISPT meetings and completing related paperwork, sending authorization packets, attaching needed paperwork to services for approvals, and reviewing and compiling expense reports and petty cash reviews.

Supports program leadership

By ordering office supplies, doing community outreach, communicating with staff, filling in during meetings and other scheduling conflicts, completing any notes or meeting minutes as needed, completing other projects or related tasks as need, and performing occasional employee coaching and discipline meetings.

Maintains an environment of on-going collaboration across assigned programs

By acting as the primary point of contact of the service system, facilitating staff meetings to review information presented by senior and operation leadership, and collaborating with all members of the leadership team to ensure compliance with all policies, procedures, and regulations

Supports the Family Behavioral Resources brand strategy

By establishing professional working relationships and maintaining positive engagements with candidates and employees in line with the company’s mission, vision, and values

Maintains a commitment to professional development

By participating in on-going supervision, training, and executive team meetings, as outlined by policies and procedures

Adheres to professional and ethical interaction policies and procedures

By interacting professionally, ethically, and respectfully with employee, consumers, other team members, and co-workers, at all times; following policy and procedure and maintaining appropriate professional boundaries

Supports on-going and future business needs

By completing other duties, as assigned, to effectively support business priorities and processes


  • At least 1 year of experience supporting a similarly sized office, and/or at least 1 year of experience in a customer service position.
  • Have a bachelor's degree in psychology, social work, counseling, education, human services, public administration, business administration or related field from a college or university accredited by an agency recognized by the United States Department of Education or the Council for Higher Education Accreditation or have an equivalent degree from a foreign college or university that has been evaluated by the Association of International Credential Evaluators, Inc. or the National Association of Credential Evaluation Services. The Department will accept a general equivalency report from the listed evaluator agencies to verify a foreign degree or its equivalency.

*Employee Benefits include competitive wages, paid travel, paid training and supervision, and professional growth opportunities.

FBR is an Equal Opportunity Employer

FBR provides equal employment opportunities to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status protected by local, state, or federal law.